Returns & Refunds Policy

We want you to love your Keychron keyboard; however, if you are not completely satisfied, you can return your purchase within 7 days of delivery for most products. Please note that items must be in their original condition and packaging to qualify for a full refund.

1

Initiate Your Request

Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the keyboard, cables, keycap pullers, and any accessories in the original retail box to ensure no damage occurs during transit.

3

Ship the Item

Affix the provided shipping label or use a trackable shipping service to send the package to our designated warehouse address.

4

Inspection and Refund

Once our technicians verify the product's condition, we will process your refund to the original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing