Frequently Asked Questions
Everything you need to know about your Keychron mechanical keyboard and order process.
What is the standard shipping time for international orders?
We typically process orders within 2 business days. Shipping usually takes 7 to 15 business days depending on your location and local customs processing.
Do Keychron keyboards work with both macOS and Windows?
Yes, all Keychron keyboards are designed with cross-system compatibility. We include dedicated keycaps for both layouts and a physical toggle switch to swap between systems.
What is your return policy for mechanical keyboards?
We offer a 7-day return policy for items in brand-new condition with original packaging. Please note that customers are responsible for return shipping costs unless the product arrived defective.
Are Keychron keyboards hot-swappable?
Many of our models feature hot-swappable sockets, allowing you to change switches without soldering. Please check the specific product specifications for 'Hot-swappable' before purchasing.
What kind of warranty is provided with my purchase?
We provide a 1-year limited warranty that covers functional defects in materials and workmanship under normal use. This does not cover damage caused by liquid spills or unauthorized modifications.
How do I update the firmware on my keyboard?
Firmware updates and instructions are available on our official website's Help Center. We recommend only updating firmware if you are experiencing specific technical issues.